Due to COVID-19 some package shipping times will be delayed. Expect anywhere to up to a month for delivery.

SHIPPING & RETURNS


SHIPPING POLICY

All customers are required to pay for shipping unless otherwise provided by Havenly Creations Co.  Shipping and packaging are expected to be sent out within 5-15 business days of order placed. Handmade items take time and are each individually made with care! Once shipping is confirmed, an email with the tracking number will be provided. Risk of damaged or lost packages will be on the Buyers behalf and must contact the carrier. If you have not received your package within 14 business days of purchasing, please email us at havenlycreationsco@gmail.com.

Once the tracking number is provided- please allow 1-5 business days for the Post Office to process your package. Due to COVID-19 and Holidays the post office has high volume and may be delayed. I have no control over this- please be patient. If you have concern you may contact to USPS. 

Lost packages are not responsible by Havenly Creations LLC. Please double and triple check your mailing address is correct before placing an order. If you fail to do this and it arrives back to our headquarters, the customer must pay an additional shipping amount to send it back out again. 

*Preorders and Made to Orders are an exception to this time frame. They will take up to 2-4weeks. If anything were to arise to change this time frame, we will contact you via email.

 

EXCHANGE POLICY

All products -excluding accessories, swimwear, and handmade items- are accepted within 90 days of delivery date. All product must be unused, undamaged, and unwashed by the customer. If any goods are damaged or the incorrect size, exchanges are available upon confirmation from Havenly Creations Co.and must be emailed to havenlycreationsco@gmail.com. Due to our cause, it is impossible to get a complete refund to customers. Therefore, refunds will not be excepted with Havenly. Exchanges will be provided with a Havenly Creations Gift Card via email. 

Free exchanges are available upon request to havenlycreationsco@gmail.com

 

PAYMENT METHOD

  • All debit and credit cards are accepted

  • Paypal payment is available

  • Gift cards can be purchased and used at checkout

  • Coupon codes will be entered and applied at checkout

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